Directive 2009/72/EC concerning common rules for the internal market in electricity and repealing Directive 2003/54/EC:
"This Directive establishes common rules for the generation, transmission, distribution and supply of electricity, together with consumer protection provisions, with a view to improving and integrating competitive electricity markets in the Community. It lays down the rules relating to the organisation and functioning of the electricity sector, open access to the market, the criteria and procedures applicable to calls for tenders and the granting of authorisations and the operation of systems. It also lays down universal service obligations and the rights of electricity consumers and clarifies competition requirements."
"Member States shall ensure that all household customers, and, where Member States deem it appropriate, small enterprises (namely enterprises with fewer than 50 occupied persons and an annual turnover or balance sheet not exceeding EUR 10 million), enjoy universal service, that is the right to be supplied with electricity of a specified quality within their territory at reasonable, easily and clearly comparable, transparent and non-discriminatory prices."
"Member States shall ensure that electricity suppliers specify in or with the bills and in promotional materials made available to final customers:
(a) the contribution of each energy source to the overall fuel mix of the supplier over the preceding year in a comprehensible and, at a national level, clearly comparable manner;
(b) at least the reference to existing reference sources, such as web pages, where information on the environmental impact, in terms of at least CO2 emissions and the radioactive waste resulting from the electricity produced by the overall fuel mix of the supplier over the preceding year is publicly available;
(c)i nformation concerning their rights as regards the means of dispute settlement available to them in the event of a dispute." (http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32009L0072)
Directive 2009/73/EC concerning common rules for the internal market in natural gas and repealing Directive 2003/55/EC:
"1. This Directive establishes common rules for the transmission, distribution, supply and storage of natural gas. It lays down the rules relating to the organisation and functioning of the natural gas sector, access to the market, the criteria and procedures applicable to the granting of authorisations for transmission, distribution, supply and storage of natural gas and the operation of systems.
2. The rules established by this Directive for natural gas, including LNG, shall also apply in a non-discriminatory way to biogas and gas from biomass or other types of gas in so far as
such gases can technically and safely be injected into, and transported through, the natural gas system."
"Member States shall take appropriate measures to protect
final customers, and shall, in particular, ensure that there are
adequate safeguards to protect vulnerable customers. In this context,
each Member State shall define the concept of vulnerable
customers which may refer to energy poverty and, inter alia, to the
prohibition of disconnection of gas to such customers in critical
times." (http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:211:0094:0136:en:PDF)